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Dubai Courts’ ‘Digital Case File’ Initiative Wins Top Honors at Digital Government Award for GCC States

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Dubai Courts took first place in the prestigious ‘Digital Government’ award for GCC States in 2023.

The awards ceremony was held on the sidelines of the Digital Government Forum 2023 in Riyadh. The award was given in recognition of Dubai Courts‘innovative innovation, specifically the development of’Digital case file‘.

The pioneering project marks another milestone in Dubai Courts‘ first integrated technical litigation initiative, which marks the beginning of a comprehensive digital transformation in the field of legal processes. This achievement not only reinforces Dubai Courts’ position as pioneers in the field of digital court services, but also aligns perfectly with the visionary directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the United Arab Emirates and Ruler of Dubai. His Highness’s commitment to ensuring justice characterized by precision, speed and widespread accessibility is reflected in these notable achievements.

The award ceremony was witnessed His Excellency Taresh Al Mansouri, the esteemed president of the Dubai Courts, receive the Digital Government Shield. The prestigious award was presented by His Excellency Engineer Abdullah bin Amer Al Sawaha, Minister of Communications and Information Technology of Saudi Arabia, and His Excellency Khaled Ali Salem Al Saneedi, Undersecretary General for Economic and Development Affairs of Saudi Arabia. the GCC Secretariat.

His Excellency Taresh Eid Al Mansouri, President of Dubai Courts, conveyed his deep joy at the prestigious award given to the Courts of Dubai. She underlined the importance of the achievement and described it as a proud addition to the department’s illustrious achievements, marking a revolutionary transformation in litigation processes. The shift from traditional methods, which involve physical attendance and manual document entry, to an intelligent, interactive and integrated system that operates 24 hours a day is emblematic of this achievement, she added.

HE Al Mansouri He emphasized that ‘the digital file’ transcends being simply a new technology and, in fact, embodies an advanced vision aimed at improving the experience of justice and facilitating easy access to it. It is a testament to Dubai Courts’ unwavering commitment to innovation, providing cutting-edge digital services and facilitating efficient and expeditious judicial processes. This commitment, she noted, contributes significantly to the ongoing digital transformation of the justice system, further solidifying Dubai Courts position itself as a pioneer and leader in this field.

Large user base

He also highlighted notable statistics that reflect Dubai Courts‘ work in the last three years in this regard. The total number of applications soared to an impressive 2,408,188, accompanied by 344,329 remote litigation sessions during the same period. The latest data reveal that the digital files service has a user base of 389,259 people, including legal professionals and clients. In particular, the service processed 139,432 smart payment orders, achieving a remarkable 100% service continuity rate over the three-year period. These statistics underline the expansion and efficiency of the service, which serves a large user base with a considerable number of transactions processed without problems. The digital file service stands out for its comprehensiveness and inclusion, serving various segments of society, including older people and people with special needs. Additionally, it has successfully reduced user journey complexities and service costs, leveraging cutting-edge technologies to ensure business continuity even in difficult times like the Covid-19 pandemic.

The widespread recognition of the effectiveness and distinction of the service is evident, making it a standout option within its field. This recognition positions the service as a strong contender for prestigious awards, a testament to its uniqueness and distinction. Additionally, the system’s integration with other government systems improves its accessibility for both residents and visitors. Coordinated efforts to link and integrate with entities such as the Federal Authority for Identity and Citizenship and Border Security further exemplify the service’s commitment to fluid processes. This is particularly evident in the registration of cases and the creation of user accounts with Dubai Courtsin line with judicial decisions that restrict freedoms, showing the broader impact of the service on the judicial landscape.

HE Al Mansouri emphasized that the ‘Digital case file,’ inaugurated in 2017 and completed in 2020, stands as a beacon of innovation, continually refined and improved based on improvement reports and the changing needs of its beneficiaries. The system is considered a benchmark for innovation and serves as an ongoing project subject to regular development. In the pursuit of digital transformation, the department has established strategic plans that extend into the next decade, outlining a vision for future technological projects. To ensure smooth business continuity, several teams have been created, including the Intelligent Transformation Team dedicated to File. This collaborative team, working in conjunction with the Information Technology Department, has played a fundamental role in the development of intelligent programs. Their efforts have included effective monitoring of projects, implementation of work requirements, scrutiny of services developed and provision of appropriate training sessions. The concerted efforts of these teams underscore the commitment to the sustained evolution of the ‘Digital Record’ as an innovative and adaptable solution.

He highlighted that Dubai Courts stands out as a pioneer, being the first to introduce an integrated technical project designed to facilitate easy access to justice for all court users. The implementation of an intelligent and interactive system enables fast and accurate litigation procedures, covering 10 operations ranging from filing applications and attaching documents to remote case discussion. Gone are the days when users had to be physically present to register a case and issue notices, posing challenges in terms of time and cost. Today, the digital service has evolved into an integrated system that covers registration, case management and remote sessions, significantly improving the user experience and amplifying the efficiency of judicial processes.

Dubai Courts‘The achievements extend beyond the local landscape, securing second position in the list of the top 10 global courts. This award was accompanied by the ‘THE 10 BEST COURTS award in the application of technical solutions in judicial work, awarded at the eighth annual conference of the International Association for Court Administration (IACA), in collaboration with the American National Association for Court Administration in Washington, DC In addition, the Dubai Courts won three awards at the 15th Stevie Awards, a globally recognized platform that celebrates innovation and institutional excellence. In particular, in 2018, the institution won the award in the Customer Service – General Administration category of the Stevie Awards, demonstrating its notable achievements in customer satisfaction management, achieving the prestigious silver medal.

High satisfaction rate

It is noteworthy that Dubai Courts achieved an impressive user satisfaction rate of 97% in 2022, reflecting its strong commitment to providing high-quality and easy-to-use services to the public. This commitment is an integral part of its mission to ensure accessibility, efficiency and excellence in all facets of its operations, further solidifying its position as a pioneering force in the judicial field.

Al Mansouri praised the pivotal role played by the digital litigation service in driving the digital transformation of Dubai Courts. He highlighted its positive impact on the satisfaction of beneficiaries and the generation of trust in the judicial system. He underlined the strategic importance of governance and technology protection, which culminated in the court obtaining ISO 22301 and ISO 27001 certifications in business continuity and information security from the prestigious British Standards Institution. In particular, this achievement marks a world first in the judicial sector.

This groundbreaking achievement was achieved through the integration of advanced technologies, including artificial intelligence and big data, aimed at improving service delivery. The focus extended to improving internal procedures and increasing user efficiency, reflecting Dubai Courts‘ Commitment to harnessing innovation for the benefit of its stakeholders.

The official website of Dubai Courtswith him Smart application system, serve as effective and secure channels to provide services, prioritizing user privacy as an integral part of the overall user experience. Critical aspects are highlighted, such as visibility of system status, alignment with real-world scenarios, and freedom of user movement.

Easy-to-use features

The digital service places a strong emphasis on user-friendly features, focusing on minimal information requirements, reduced procedural steps and optimized storage and tracking processes. In terms of performance and impact, the service establishes numerous communication channels with beneficiaries. Through proactive analysis, including satisfaction and happiness surveys, and a thorough examination of user complaints and suggestions, the service has seen continuous improvement. This iterative process has instigated a positive change in user behaviour, with increased user engagement in digital services leading to reduced congestion and a better overall court experience.

In addition, it highlights the incorporation of brainstorming sessions and the preparation of performance monitoring reports, with a specific focus on the judicial aspect and analysis of the judicial future. Dubai Courts‘ Commitment to continuous improvement and anticipation of the evolution of judicial needs. This holistic approach not only improves user trust and satisfaction, but also positions the digital service as a dynamic and responsive component within the judicial framework.

Notably, Dubai Courts has welcomed several visiting delegations seeking to learn about their experiences in the field of digital litigation. These delegations include representatives of the Ministry of Justice and several countries, such as Ukraine, China, Japan, Brazil, Bahrain and the Mediterranean Parliament. These interactions underline Dubai Courts’ strong commitment to achieving excellence and fostering innovation within its judicial system. These achievements align with Dubai’s overall vision of transitioning to paperless government and assuming a global leadership role in digital service delivery. Dubai Courts actively participates in the pursuit of digital transformation, with the aim of creating a future characterized by ease and efficiency for its citizens and residents.

News source: Dubai Press Office

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