Dubai Municipality’s ‘Vehicle of Happiness’ Initiative Completes 500 Digital Service Transactions in Citizens’ Homes

Dubai Municipality completed around 500 digital and smart municipal services transactions through its ‘Happiness Vehicle’ initiative to make services available to citizens in their homes.

The project completed 52 transactions in the first quarter, 132 transactions in the second, and 153 and 133 transactions in each of the third and fourth quarters respectively.

Manal Bin Yaroof, Director of Customer Happiness Department of Dubai Municipality, stressed how the Dubai Municipality places a high value on improving the happiness of residents, especially seniors and determined people. Given this commitment, the Municipality works tirelessly to satisfy the requirements of these categories with world-class services.

Besides, Al-Suwaidi He noted that the initiative aligns with the Municipality’s objectives of promoting the general well-being of citizens and promoting the provision of proactive and integrated services that exceed expectations and raise the quality of life. He also highlighted how the project reflects Dubai MunicipalityDubai’s social responsibility towards communities and how it translates the Government of Dubai’s directives to achieve global leadership while maintaining high standards of excellence.

Bin Yaroof saying:

“The ‘Happiness Vehicle’ project demonstrates Dubai Municipality’s vision to streamline the application process for its digital services by making them available to citizens in their homes and completing transactions as quickly and easily as possible. The program offered services in 13 categories, including 177 transactions for the issuance and renewal of land maps, 105 requests for copies of approved engineering schemes, and 93 certificates of completion. In addition, it included 54 applications for the implementation of residential land allocations, 30 transactions for the certification of persons of interest in construction matters, three applications for planning permits, four applications for rectifying defects in existing buildings, as well as four design applications and villa supplements license.”

The municipality, which had previously limited its services to the determined and elderly, increased the range of categories covered by the program to meet the needs of all residents of the emirate. The measure is part of plans to increase the satisfaction rate with the services offered by the initiative. As a result, the vehicle of happiness recorded a total of 109 transactions and services to elderly people, 14 to determined people and more than 347 to other categories.

Furthermore, the vehicle of happiness The initiative expanded its geographical reach by concluding 462 transactions in various parts of Dubai. It also completed five transactions in the Hatta area and three transactions in other rural areas.

Clients can reserve program services by calling the center at 80900, checking the available options, selecting and requesting the citizen service number (5). Once these procedures are completed, an initiative officer will contact the user to confirm the time and date of the appointment, verify all the information beforehand, visit the client to provide the service, follow up until receiving the necessary documents and finally deliver the necessary documents. to services directly.

News source: Dubai Press Office