DEWA records the lowest loss of electricity customer minutes in the world in 2023

HE Saeed Mohammed Al Tayer, MD and CEO of Dubai Electricity and Water Authority (DEWA), announced that DEWA has reached the lowest number of Lost Electric Customer Minutes (the total number of minutes called LMCduring which customers experience a power outage) in the world in 2023. DEWA recorded just 1.06 minutes per customer, breaking its record of 1.19 minutes per customer in 2022. This compares to around 15 minutes recorded by major utilities in the European Union.

“Following the vision and directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the United Arab Emirates and Ruler of Dubai, we continue to develop energy and water infrastructure in Dubai. We are proud of DEWA’s contributions to the global achievements of the UAE and Dubai. DEWA has achieved the world’s lowest electricity CML of just 1.06 minutes per customer per year. This is the accumulation of DEWA’s efforts in innovation and management of facilities and services through an intelligent and integrated network.

It uses the latest disruptive technologies of the Fourth Industrial Revolution, including Artificial Intelligence (AI), blockchain, energy storage, Internet of Things and others. This contributes to providing electricity and water services according to the highest standards of availability, reliability, efficiency and sustainability.

“This also enhances DEWA’s agility, resilience and readiness to keep pace with the growing demand for electricity and water in Dubai to provide the best facilities for the best city in the world.”

saying HE Saeed Mohammed Al Tayer.

Al-Tayer highlighted that the Smart Grid that DEWA is implementing, with a total investment of AED 7 billion, is one of the tools that contributed to this achievement. The smart grid provides advanced features including automated decision-making capabilities and interoperability across the electricity and water network to ensure smooth, fast and efficient operation.

Among the programs launched by DEWA Under the smart grid umbrella is an Automatic Smart Grid Restoration System, the first of its kind in the MENA region, to increase control, management and monitoring of its power grid. The system works 24 hours a day without human intervention. It uses an intelligent, innovative and central system that locates the fault in the electrical network, isolates it and automatically restores service.

This improves network automation, fault detection, and connection recovery. Also supports DEWA’s efforts to maintain the energy supply in accordance with the highest standards of reliability, responsibility and efficiency.

News source: Dubai Press Office