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UAE residents can access 100+ MoCCAE services in 4 minutes

The Ministry of Climate Change and Environment (MoCCAE) has announced the update of the digital services of 103 of its services to reduce the average delivery time to 4 minutes.

This is part of the Ministry’s commitment to increasing flexibility and improving customer experience and satisfaction.

This was announced by the Ministry during the GITEX Global 2023 event, which began at the Dubai World Trade Center on Monday and will run until Friday.

Mohammad Saeed Al Nuaimi, Acting Undersecretary of the Ministry of Climate Change and Environment, saying,

“The Ministry wishes to update its digital services to provide the best experience to customers, thus saving them more time and effort in carrying out all their transactions. Reaching an average of four minutes for the provision of services and delivering 30% of those services in two minutes reflects MOCCAE’s significant progress in leveraging global digital and technological best practices.

He added,

“This achievement contributes to improving the quality of life in the UAE. We are interested in making all transactions and services easier and more flexible by utilizing the advanced digital infrastructure in the UAE.”

Al-Nuaimi continued,

“We are working tirelessly to implement government directives that redesign our services and improve the technologies we use to deliver the best results in record time. All this without hindrance or failure, while meeting customer needs, requirements and preferences.”

MoCCAE provides pioneering digital services and allows customers to choose from a wide range of instant services, ensuring a seamless and efficient experience without human interference. This drives positive customer satisfaction and contributes to community well-being and happiness.

Dr. Amna Al Hosani, IT Director at MOCCAE, saying,

“The rapid development of digital technologies and changing customer expectations create a challenge for us to manage customer expectations effectively. The Ministry follows the Customer Experience (CX) application approach and redesigns “Continuing digital services to meet customer needs and expectations by redesigning processes from the customer’s perspective. This also allows the Ministry to maintain its ability to adapt to emerging trends and meet market requirements.”

Dr. Al Hosani aggregate,

“Through our sophisticated techniques and our commitment to customer satisfaction, our services have been redesigned to provide an easy-to-use platform that allows people to use the services in an unprecedented way, by reducing the time required to complete the request and obtain automatic information. delivery without human intervention.”

The main features presented to customers are a simplified advanced API that allows them to complete their orders in an average of four minutes. These features include alerts for license renewal or cancellation services. A real-time interactive dashboard has been developed that includes customer-submitted request data, a proactive reminder of licenses that are expiring and up for renewal, and several direct and accessible functions such as adding license activity, canceling activity, and license. termination.

MOCCAE strives to maintain a high level of customer data privacy and security, and reiterated that all data shared during the application process is treated in the most confidential manner using reliable security measures.

The Ministry has also launched new payment channels to provide a multi-channel payment experience employing the latest technologies. These channels include APPLE PAY, SAMSUNG PAY and GOOGLE PAY.

Reengineering digital services is vital to improve processes, improve customer experience, improve efficiency, reduce costs and maintain competitiveness in the digital age.

News source: Emirates News Agency

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