Dubai GDRFA launches Metaverse service for customers and employees: how it works

For “visitors”, it provides the opportunity to interact with officials in a meeting room in the metaverse. They can also visit the Amer center: choose any branch and take a ticket to complete a transaction. In case they need an official meeting, the service will divert attention to the conference video call service.

If you have a transaction and are told to return to the administration building, or if you have a delayed transaction and would like to return to the administration building, we will save you time, effort and handling.

– Lieutenant Colonel Dr. Ghalb Abdullah Al Merri, Director of the Department of Science, Data and Artificial Intelligence

Lieutenant Colonel Dr. Ghalb Abdullah Al Merri, Director of the Department of Science, Data and Artificial Intelligence, explained to Gulf News about the latest metaverse project launched during GITEX.

“The project is part of the department’s efforts to strengthen cooperation with its clients and involve them in the design and development of services. Metaverse is part of facilitating meetings between clients through VR, which brings them together with officials without the need for personal presence in the department.”

Lt. Col. Al Merri said: “If you have a transaction and are told to return to the administration building, or if you have a delayed transaction and would like to return to the administration building, we will save time, effort and driving.”

It’s pretty simple to use: download the app on your mobile phone, put on the glasses and walk around the building. But first, there is a virtual reception for help and a virtual person in charge will handle all queries.

Or alternatively, the visitor can visit the Amer Center (there are 60 centers in Dubai) and the person can choose any branch, take a ticket and submit their application. In case the customer needs to speak to the officer, the service will be diverted to the video call service.

It can also be used for employees, for virtual training or live participation in events and celebrations such as National Day or other occasions.

So, if everyone wants to participate and it is not possible to gather them in one place due to the large number of people, or the place is very far away, the employee who logs into the metaverse can use the service and have his name appear on the page. screen with the “seat” assigned to them in the venue. “Whoever enters the metaverse and uses the service, their name appears,” the official explained.

He added that the platform is designed to provide a different experience to the customer through the virtual world, which simulates the real world, and guarantees the provision of services that adapt to the lifestyle of the future, in line with the promise of the Government of the UAE to provide high-tech services. .

Lt. Col. Al Merri said the department is using an artificial intelligence system to monitor and analyze audience comments and sentiments on social media sites.

The agency is using artificial intelligence systems to issue and renew passports, renew residency, and issue permits. “So 80 percent of the documents we issue now are done without human interference, while 20 percent of the transactions done through humans include humanitarian cases,” the official said.

It should be noted that the platform provides the opportunity to pre-register for the Smart Gate service.

Visitors will be able to visit the GITEX platform during the exhibition days, bringing their passport or Emirates ID card. The platform showed the latest updates to smart doors and smart applications, with the aim of providing a more efficient and higher quality service to users.

GDRFA is passionate about showcasing the vital role of digital technology in improving the quality of life. They are committed to providing cutting-edge, technology-driven services to achieve excellence in the workplace.

Lieutenant General Mohamed Ahmed Al Marri, Director General of the General Directorate of Residency and Foreigners Affairs (GDRFA), said that the Directorate wishes to participate in GITEX every year as part of its efforts to highlight the vital role of digital technology in improving of quality. of life, noting that GDRFA was committed to providing cutting-edge technology-driven services to achieve excellence in the workplace.

At GITEX 2023, GDRFA presents 11 cutting-edge projects, showing its commitment to digital transformation and improving services.

The platform highlights the latest advances in artificial intelligence, cloud operations, cybersecurity, digital transformation, data science, electronic document systems and a host of artificial intelligence technologies.

Expert Lieutenant Colonel Khaled Al Falasi, Deputy Assistant Director General of Intelligent Services, underlines that GITEX presents a unique opportunity for Dubai to demonstrate its technological prowess, further cementing its global status as an innovation hub.

The platform also reviews the latest advances in smart applications, focusing on providing convenient, efficient and high-quality customer services.

The projects presented cover a wide spectrum, including smart application, video calling service, passports and personal status, virtual reality service, data science and artificial intelligence, innovation and future, category package of workers and domestic workers, Dubai e-document system and smart portal. and robotic assistance.”