Dubai residents will soon be able to pay DEWA bills via ‘Chat’

The utility provider intends to launch more services in terms of transactional services through the virtual employee.

Dubai residents will soon be able to pay their utility bills through Dubai Electricity and Water Authority (Dewa) ChatGPT Branchessaid a senior official.

First released in 2017, Rammas ChatGPT is the virtual employee of the utility provider. It released a new version in 2023, which provides more detailed information and capabilities using ChatGPT generative artificial intelligence (AI) solutions. It intends to launch more services and solutions in terms of transactional services soon.

“This one now has more information, but will be equipped with more transactional services. Customers will be able to pay their bills using Rammas ChatGPT. It will direct people to the document or link needed to download any PDF and pay bills. “All of this is under experimentation and we have made good progress.”

saying Mohamed Alsharid, digital director of Dewaon the sidelines of the Gitex Global exhibition at the Dubai World Trade Centre.

Dewa presents more than 20 projects and solutions around AI, smart cities and sustainability-related technologies and capabilities.

“If Rammas ChatGPT identifies the user’s account, it will give them the privilege to execute bill payment transactions. It will offer them different payment methods such as credit card, debit card and others, allowing them to execute the transactions.”

Alsharid saying

The utility provider is also expanding its waverse platformwhich is an immersive experience that allows users to talk to their virtual agent and make transactions.

“We launched it last year and are now in the process of expanding it to people and also connecting it with our customer success agents. People will not be required to wear 3D glasses as it is being created in 2D and 3D models. “We have completed the pilot phase.”

saying Alsharid.

News Source: Khaleej Times