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Dubai Customs receives Excellence in Innovation Award for its cross-border e-commerce platform

Dubai Customs was recently recognized with the Excellence in Innovation Award in the Enterprise Connected View category from the international organization “Open Group”.

This award was presented during a virtual awards ceremony, highlighting Dubai Customs as an exemplary model among customs authorities on a global scale.

He “open group“, based in the United States, specializes in leading and promoting technical certifications and standards. With more than 900 members, including vendors, users, academics and information technology consultants from various fields around the world, it plays a fundamental role in shaping industry practices.

The awards ceremony brought together thought leaders in business design, innovation and excellence from various corners of the world. The event not only showcased best practices and applications in areas such as enterprise design, information technology, innovation, excellence, digital transformation strategies, risk management, global supply chain and information security, but also emphasized the importance of innovative initiatives that promote a knowledge-based economy. economy, ultimately driving global economic growth.

Dubai Customs Cross-Border E-Commerce Platform, a part of the broader “Dubai e-commerce strategy,” aims to position Dubai as a premier global hub for e-commerce. This initiative encourages e-commerce businesses and investors to establish regional hubs in Dubai, aligning with the local and regional e-commerce expansion directive established by leadership. Project success is achieved by reducing the overall operating costs associated with e-commerce, including expenses related to the return of goods, storage and transportation.

HE Ahmed Mahboob Musabih, Director General of Dubai Customs, Executive Director of Ports, Customs and Free Zones Corporation, expressed his happiness for this global achievement. During the award ceremony, he was accompanied by Ateeq Al Muhairi, Executive Director of Customs Development Sector at Dubai Customs, Juma Al Ghaith, Advisor to the Director General, and Dr. Hussam Juma, Director of the Service Innovation Department. along with the award-winning team.

He highlighted that Dubai Customs is at the forefront of global innovation in smart services, streamlining operations and positively impacting Dubai’s international trade. The department prioritizes innovation to achieve government goals and improve customer satisfaction, with a notable 98% satisfaction rate for Dubai Customs‘intelligent services. This achievement underlines the successful investment in advanced technology, artificial intelligence and the promotion of digital innovation.

Dr. Hussam Juma noted that awards and certifications from global organizations in the field of innovation reflect Dubai Customs‘Global success in creating services that drive future changes in the business sector. He highlighted that the Dubai Customs Services Innovation Department team is forward-thinking, promoting innovation and developing future initiatives and projects to benefit both local and international customs operations. Its efforts are focused on accelerating transaction processing, reducing costs, improving operational efficiency and enhancing Dubai Customs’ capacity for continued development and excellence in a dynamic and rapidly changing environment. This recent victory is part of a series of achievements and successes as Dubai Customs continues to pursue global leadership.

Dubai Customs has received this award for the second consecutive year for its Smart”Munaseq”, which uses artificial intelligence technology to offer interested parties a new means to quickly obtain HS codes for goods and receive essential customs information such as descriptions, duty types and restriction status.

News source: Dubai Press Office

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