GDRFA Dubai launches monthly proactive visa and immigration services platform to boost customer happiness

The monthly initiative will now be extended to several regions in the Emirate of Dubai, the official said, and is part of a proactive measure to improve communication with the public and introduce them to GDRFA services.

The platform aligns with Dubai’s rapid technological advancements, said Lieutenant General Al Marri, who emphasized the agency’s commitment to digital transformation through the integration of AI and intelligent solutions to improve customer experiences and streamline processes. service procedures.

The initiative allows customers to request any service directly on the “For You We Are Here” platform, which features the most important GDRFA customer services in the Emirate of Dubai.

The staff operating the platform gave a detailed presentation on the services they provide, including smart application and website, tourist visa, corporate identity, golden residence and entry permit service for companions and residents of Council countries of Gulf Cooperation (GCC), in addition to the passport platform for children. During the visit, Lieutenant General Al Marri, accompanied by several senior officials and his deputies, listened to the experiences and observations shared by citizens and residents who benefited from the initiative.

Lieutenant General Al Marri thanked the management of Dubai Festival City for their cooperation and enthusiasm in strengthening joint working ties.

He also expressed his gratitude for the efforts of the work team and their dedication in providing services to the public, praising the success of the initiative in providing quick and easy solutions to the needs of citizens.

Al Marri highlighted the continuation of efforts to improve direct communication with all members of society.

He also urged the work teams to continue improving the customer experience, raising awareness and informing them about the highest standards of services and the mechanisms for obtaining them, in accordance with international best practices.

The initiative also seeks to improve public awareness and guarantee their access to all services quickly and easily, to improve their quality of life and achieve happiness.

Lieutenant General Al Marri noted that the campaign is part of a series of awareness campaigns organized by the Dubai GDRFA in shopping malls, based on customer needs and the most frequently asked questions (FAQs) received by the public administration through of communication channels with customers.

The platform is a proactive service to facilitate customer access and respond to their queries.

Through this campaign, GDRFA Dubai provided a fun and interactive experience for children as they welcomed their beloved cartoon characters, Salem and Salama.

In addition to the friendly mascots, children also enjoyed a variety of recreational activities including drawing and taking souvenir photos with the cartoon characters.

This initiative comes within the framework of enhancing customer experience and facilitating service delivery in a manner that befits Dubai’s status at regional and global levels.