Air service provider sees 30% increase in demand for services for unaccompanied minors


DNA continues to enhance its offering to provide a seamless and memorable experience to young travelers during their airport journey. With a team of experts, comprehensive training and a purpose-built lounge, the global air and travel services provider is setting new standards for the well-being and comfort of unaccompanied minors amid a massive 30% increase in demand.

Jaffar Dawood, Senior Vice President of dnata Airport Operations in the UAE and MEAsaying:

“We take the responsibility of caring for young travelers very seriously. Our mission is to ensure a smooth and enjoyable airport experience, taking the stress out of your trip and creating lasting memories in our exclusive lounge. We are proud to have earned the trust of thousands of parents with our safe and reliable services, and we will continue to take initiatives to further improve our offering.”

Highly trained team

DNA It spares no effort in the comprehensive training of its team of 200 people. Their dedicated agents are well-versed in the art of ensuring that unaccompanied minors, ages five to 12, feel safe and comfortable during their trip to the airport. This involves skillfully selecting appropriate conversation topics and providing informative guidance for a smooth and expected experience for young passengers.

Agents are meticulous in ensuring that all personal documents are correct, from the identification of the guardian delivering or collecting the minor to perfect delivery to the cabin crew.

Exclusive lounge

DNA also operates an exclusive lounge for unaccompanied minors at Dubai International (DXB) Terminal 1. The facility offers a safe, comfortable and entertaining space for young travelers to relax and play before their flights.

It operates 24 hours a day and is equipped with entertainment screens and a variety of toys to keep younger guests occupied. Lounge staff work closely with airline colleagues to ensure unaccompanied minors are in good hands and arrive at their gate on time.

30% increase in demand

DNA extends its exceptional services to over 145 partner airlines at Dubai’s two airports, Dubai International (DXB) and Dubai World Central (DWC). This year alone, dnata’s highly trained agents have assisted more than 6,000 unaccompanied minors from check-in to boarding at DXB and DWC. These numbers are set to skyrocket even further, with a staggering 30% year-on-year increase predicted from 2022 figures.

Customers are advised to contact their airlines for more information on services.

DNA is a leading global provider of air and travel services. Founded in 1959, the company provides safe, quality ground handling, cargo, travel, catering and retail services in more than 30 countries on six continents. In fiscal year 2022-23, dnata’s customer-facing teams handled more than 710,000 aircraft turns, moved more than 2.7 million tons of cargo, transported 111.4 million meals, and recorded total transaction value ( TTV) of travel services of 1.9 billion dollars.

News source: Dubai Press Office


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