RTA organizes the first delivery sector excellence award

His Excellency Mattar Al Tayer, Commissioner General of Infrastructure, Urban Planning and Welfare, Director General, Chairman of the Board of Executive Directors of the Roads and Transport Authority, and His Excellency Lieutenant General Abdullah Khalifa Al MarriCommander-in-Chief of the Dubai Police, honored the companies and drivers who were winners of the Delivery Sector Excellence Award, the first of its kind in the region. This innovative award is dedicated to recognizing delivery drivers to raise road safety standards in Dubai, motivate delivery companies and motorcycle drivers to follow traffic rules and improve the services offered by companies to customers. .

In the delivery company category, Aramex took first place, followed by Farman Delivery Services LLC, which took second place, and Express Vulcan Delivery, which took third place. In the category of Best Delivery Services Companies Operating Through Smart Platforms and Apps, Noon Food took first place, Motoboy Delivery Services came in second and NowNow rounded out the top three. Additionally, the ceremony recognized the top 100 professional drivers, representing 29 different delivery companies.

His Excellency Mattar Al Tayer highlighted the commitment of RTA to traffic safety and realizing Dubai’s goals Road safety strategy with its Zero Deaths vision, positioning Dubai as a world leader in road safety. This commitment prompted the RTA to effectively regulate delivery services to improve the safety of motorcycle drivers and road users, while serving the interests of all stakeholders involved.

“The Covid-19 pandemic has significantly increased demand for delivery services to meet the public’s needs for goods and products. In response, RTA was keen to regulate and rationalize the business of this sector to ensure the provision of excellent services to the public. As such, the award played a key role in fostering a competitive environment among delivery companies, raising standards for quality, customer service and traffic safety, while encouraging delivery drivers to comply with safety regulations. driving and traffic and customer service standards.”

noted Al Tayer.

His Excellency Lieutenant General Abdullah Khalifa Al Marri praised the strategic partnership between Dubai Police Headquarters and the Highways and Transportation Authority.

“This partnership, he noted, fostered the well-being of Dubai and integration between the two entities to support the government’s strategic objectives of promoting a sense of security among the public and improving traffic safety across the emirate.”

“The award improved the competitive environment among delivery companies and encouraged delivery motorcycle drivers to observe safe driving and minimize behavioral violations. “This initiative contributes to achieving the objectives of the Dubai Road Safety Strategy and reducing the rate of deaths per 100,000 inhabitants in the emirate.”

commented Al Marri.

Categories and selection criteria

He Award for excellence in delivery services consists of two categories, the first aims to honor the top 3 companies in delivery services, as well as the top 3 companies in delivery services through smart platforms and applications. The second category is for drivers and is designed to honor the top 100 professional drivers.

Rigorous criteria have been established to select the best delivery companies noted for compliance with safety, quality, health and environmental standards and other stipulations established by RTA including adopting international best practices, applying modern technologies, ensuring continuous training and qualification and contributing to customer satisfaction. Criteria for the best driver include the driver’s record being free of complaints, infractions and incidents, as well as an evaluation of the employee’s performance and interest in improving the quality of delivery service and supporting growth within an environment that is concerns about safety and security.

RTA has published a complete guide to the activity of delivery services. It details the specifications and requirements that both the motorcycle and the driver must meet along with the registration and licensing requirements for motorcycles and drivers, including comprehensive motorcycle insurance. In cooperation with driver licensing institutes, the RTA trained about 30,000 motorcycle drivers to familiarize them with the conditions and obligations that must be followed when driving motorcycles, with emphasis on speed limits and avoiding driving in fast lanes.

RTA‘s Delivery Service Activity Guide It also includes the stipulations for the entity’s licensing, delivery mechanism, driver training and licensing, specifications of delivery boxes and driver uniforms, and requirements for contracting with online delivery companies with the highest standards and international specifications. Compliance with these requirements aims to guarantee the highest levels of safety and quality, reduce traffic accidents and improve the level of services provided by the delivery sector. Adhering to these criteria helps achieve the public interest and realize the Zero Deaths vision set out in the road safety strategy.

News source: Dubai Press Office