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Guidelines for food delivery in Dubai: Passengers share support and some concerns – News

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Published: Wednesday, March 27, 2024, 6:45 p.m.

Last update: Wednesday, March 27, 2024, 7:06 p.m.

Dubai Municipality has recently outlined some guidelines to ensure the safety of food deliveries, with the aim of protecting the health of residents. While these directives are welcomed by many, delivery drivers, an integral part of the food delivery ecosystem, have expressed a mix of support and practical concerns regarding their implementation.

Ahmed, a delivery driver affiliated with a food service provider for the past three years, welcomed the municipality’s efforts to improve food safety standards. “As delivery drivers, we understand the importance of customers receiving their meals safely and hygienically. I guess the guidelines are more of a nudge to follow the basic rules,” he said.

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The authority’s guidelines specified that food ordered by consumers at nearby restaurants must be delivered within thirty minutes to maintain its freshness and safety. The municipality emphasized the importance of preserving the correct temperature of food during transportation, highlighting the need to deliver hot and cold food separately to avoid contamination and maintain quality standards.

One of the key directives outlined in the guidelines mandates that delivery containers must be able to maintain the temperature of hot food above 60℃ throughout the delivery process.


Passengers highlighted challenges such as ensuring timely deliveries while adhering to strict temperature screening measures. Ahmed said: “Keeping the temperature of hot food above 60℃ can be a challenge, especially during peak hours and long-distance deliveries.”

Another rider, Samad, who works for a popular delivery service provider, acknowledged the importance of separating hot and cold food, but stressed the need for adequate support from restaurants.

“It is essential that restaurants provide us with insulated containers that meet the municipality’s standards,” he said. “Without the proper equipment, it is difficult to ensure that food remains at the desired temperature throughout the delivery process.”

Despite these challenges, delivery drivers are committed to adapting to the guidelines to ensure the well-being of Dubai residents.

“Many restaurant employees and managers share a friendly relationship with us, which makes it easier for us to communicate our needs,” Samad said.

“Therefore, we plan to approach them and ask for their cooperation in complying with the guidelines on the use of appropriate containers and ensuring that orders are prepared promptly. By doing so, we aim to facilitate fast deliveries and strictly comply with the directives of the authorities “Samad added.

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