DEWA’s digital services save customers AED 470 million in 2023
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DEWA is always improving customer experiences through digital solutions and artificial intelligence.
It aims to offer advanced and seamless services through various channels to meet and exceed customer expectations. DEWA also prioritizes sustainability, aligning with the Dubai government’s long-term plans.
Following the “Services 360” approach, DEWA has achieved important milestones: full automation of services, 100% availability of self-services, high rates of digital adoption and high levels of customer satisfaction and service quality. In 2023 alone, DEWA’s digital services saved customers AED 470 million and DEWA AED 35 million, while avoiding 41,470 tonnes of carbon emissions.
Saeed Mohammed Al Tayer, CEO and CEO of DEWA, emphasized the importance of innovative digital services that save customers time and effort while supporting sustainability goals. The successful implementation of the “Services 360” approach has exceeded objectives, providing a roadmap for government entities to provide seamless and customer-centric services.
DEWA offers various services and digital tools to help customers manage their electricity and water usage efficiently. Features such as the “Smart Living” dashboard and “My Sustainable Living Programme” allow customers to monitor and compare their consumption, receive reports when they are away from home and access personalized advice for efficient use. Additionally, DEWA offers discounts and special offers through the DEWA Store, encouraging customers to adopt smart and sustainable practices.
News source: Emirates News Agency
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