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Dubai RTA announces new way to request road information signs – News


Permits are issued to entities such as health and emergency facilities, transportation hubs, public places, and major tourist destinations.

Published: Sunday, September 24, 2023, 11:07

The Dubai Roads and Transport Authority (RTA) has automated the issuance of supplementary information sign permits, which can now be accessed on the RTA website. The move is part of RTA’s ongoing digital transformation drive aimed at providing convenient and smart services accessible to customers anytime, anywhere.

Service applicants can log on to the RTA website and submit applications for supplemental information signage permits. This system is now integrated with several other systems, including the financial and electronic mapping systems, as well as the business licensing systems of the Dubai Chamber of Commerce.

RTA broadcasts allow the installation of complementary signals in specific locations. These permits are granted to entities such as health and emergency facilities, transportation hubs, public places and major tourist destinations, provided they meet the conditions stipulated in Executive Council Resolution (23) of 2013 No. (3) of 2021, which regulates the issuance of additional information signs on Dubai roads. Consequently, the design, installation, maintenance and removal of complementary information signs must comply with the standards, as well as the legal and technical specifications described in the Resolution of the Executive Council and the RTA Traffic Control Means Manual.

The system improves operational efficiency, reduces paper use and streamlines procedures for all customers. It underscores RTA’s commitment to raising service standards and adhering to best practices to maximize customer satisfaction. It aligns with RTA’s strategic objective of improving competitiveness and making people happier.

The system allows customers to apply for and obtain permits through the RTA website, eliminating the need for paper documentation. The service operates 24 hours a day, giving customers the flexibility to access it whenever they want, without having to visit RTA service centers. Once the automated payment is completed, the permit is issued electronically. The system sends notifications to customers via their mobile phones and emails to keep them updated on the status of their requests. This new service allows users to renew, cancel or check the status of their permit.

The design, fabrication, installation, maintenance and removal of supplemental signs must be supervised by the RTA-approved or designated contractor, who must provide the RTA with installation drawings after conducting field surveys of the locations where the signs will be placed. .


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