DHA’s pioneering services raise Dubai’s profile as a global healthcare destination

At the heart of Dubai’s ambitious journey has been an unwavering commitment to ensuring the best in healthcare to reassure people from all corners of the world who have come home, drawn by their fervent desire to shape a new tomorrow and promote talent, innovation and new companies in various sectors.

The result is evident: a healthcare sector that rivals the best in the world. Inspired by the emirate’s visionary leadership, it has been able to emerge as one of the world’s leading healthcare and medical tourism destinations thanks to its advanced healthcare infrastructure, evolved healthcare systems and its ability to extend world-class medical services. to all segments of society.

One of the most notable features of Dubai’s healthcare transformation is the adoption of a comprehensive and intelligent healthcare system. The emirate has pioneered a “smart” approach to healthcare, seamlessly integrating different elements to create a holistic and extremely efficient healthcare ecosystem that not only puts patients first but significantly improves overall standards of services. and healthcare infrastructure.

At the forefront of Dubai’s transformative healthcare journey is the Dubai Health Authority (DHA)which has played a pivotal role in regulating healthcare facilities and services, encouraging excellence in healthcare delivery, shaping healthcare policy and ensuring that Dubai’s healthcare sector continues to prosper and evolving while integrating cutting-edge advances.

His Excellency Awadh Seghayer Al Ketbi, Director General of Dubai Health Authority, said Dubai’s healthcare sector remains on an unwavering path of progress, characterized by continuous advancements in its infrastructure, cutting-edge technology, state-of-the-art medical facilities, sophisticated systems and innovative smart solutions. He attributed the sector’s progress to the support and guidance of leaders, and emphasized Dubai’s readiness to keep pace with global healthcare advancements and smart transformations to provide the best medical services in accordance with the highest international standards. .

“The DHA recognizes the value and importance of achieving advanced rankings on the global competitiveness scale in the healthcare sector. “It spares no effort to develop the sector according to the highest standards, with the aim of making Dubai the preferred destination for people seeking healthcare both within and outside the country.”

His Excellency Al Ketbi saying.

He highlighted the Authority’s interest in creating partnerships with relevant institutions and stakeholders, both locally and internationally, and noted that

“The DHA prioritizes the strategic objectives of the Government of Dubai and the emirate’s aspirations to achieve a better future for the community and ensure its well-being.”

Reflecting its commitment to providing world-class digital services, the Dubai Health Authority It currently offers a total of 77 smart services on its various platforms. These services cover health tourism, health insurance, medical board services, overseas treatment services, health offices, public health services, administrative support, health regulation services, medical education and research services.

During the first half of 2023, a total of 847,000 people benefited from the services provided by the DHA, an increase of 136,000 compared to the same period in 2022. The Authority provides a total of 10 administrative and support services , including medical audit for ‘Special parking permits for People of Determination‘ in collaboration with the Highways and Transport Authority, in addition to the issuance of birth certificates, as well as health regulation services. Healthcare regulation alone covers 30 services, ranging from submitting applications to add new facilities in healthcare facilities to initiating name changes for healthcare facilities.

In line with the Dubai Government’s digital transformation strategy, DHA has transformed all licensing services for healthcare professionals and facilities into automated services through ‘Sheryan’ licensing system.

BesidesDHA launched the Health experience in Dubai (DXH), which aims to position Dubai as a leading destination for medical tourism by providing a wide range of medical specialties and high-quality healthcare services to a growing number of foreign individuals seeking treatment and care in the emirate. The service benefits healthcare facilities by expanding their patient base and international patients by offering them access to world-class medical services in Dubai. In 2022, Dubai welcomed more than 674,000 health tourists, generating almost AED 1 billion in revenue.

He DHAToday’s digital health insurance portal serves more than four million people. During the first six months of 2023, DHA processed approximately 20 million insurance claims, averaging 109,000 claims daily. Additionally, the number of electronically approved medical prescriptions reached approximately 9 million between January and June 2023.

Medical education and research

Also in the context of medical education and research, DHA offers a range of distinguished services including a wide range of educational programs, residency opportunities and specialized medical training in various disciplines. Additionally, such services open avenues for continuing professional development, research consulting, scientific conferences, and extensive training opportunities. To date, at least 60,000 healthcare professionals have benefited from medical education and research services in Dubai.

In line with DHA’s commitment to staying at the forefront of technological advancements in healthcare delivery, it has introduced telemedicine or virtual healthcare services, adhering to the most rigorous clinical standards and guidelines for remote care. As of the beginning of 2023, a total of 129 healthcare centers offer telemedicine services. The number of remote medical consultations in 2022 reached approximately 293,000, an increase of 23% compared to 237,000 consultations in 2021, with satisfaction rates among patients and providers of 92% and 96% respectively.

Customer Happiness

DHA It also remains dedicated to providing advanced services and achieving the highest levels of customer satisfaction and happiness through its customer satisfaction centers. The Authority offers all its services through various smart channels including its official website, smart app and call center. It also routinely evaluates customer satisfaction through quarterly happiness studies. In particular, the customer satisfaction rate during the first half of 2023 reached 86%.

Dubai’s healthcare sector is a shining testament to visionary leadership and an unwavering commitment to excellence. Guided by a forward-thinking approach, Dubai has embarked on a transformative journey to establish itself as a global model of healthcare excellence. With advanced infrastructure, a highly skilled workforce, inclusive policies and innovative technology, the emirate continues to raise the bar in all aspects of healthcare.

He Dubai Health Authority, at the forefront of this evolution, is instrumental in providing advanced services, ensuring customer satisfaction, and embracing the digital era to deliver seamless healthcare experiences. As a result, Dubai not only stands out as a global leader in healthcare, but also sets a new standard for the world to follow.

News source: Dubai Press Office