Dubai Health Authority processed 20 million insurance claims in the first half of 2023
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Dubai: An official report issued by the Dubai Health Authority (DHA) has revealed that the DHA’s digital health insurance portal currently serves more than 4 million people. During the first six months of 2023, the DHA processed about 20 million insurance claims, with an average of 109,000 claims daily.
In addition, the number of medical prescriptions approved electronically reached around 9 million between January and June 2023.
In 2022, Dubai welcomed more than 674,000 health tourists, generating almost Dh1 billion in revenue, the report also shows.
The DHA stated on the X microblogging platform that the report highlights the extent of the digital transformation implemented by the authority in its services. Currently, there are 77 smart services that benefit 847,000 customers.
In addition, the number of medical consultations carried out through telemedicine platforms reached around 293,000 in 2022. This represents an increase of 23 percent compared to 2021, when the number of consultations amounted to 237,000.
Meanwhile, the satisfaction rate of both customers and service providers reached an impressive 96 percent.
Awadh Seghayer Al Ketbi, Director General of Dubai Health Authority, said: “The DHA recognizes the value and importance of achieving advanced rankings on the global competitiveness scale in the healthcare sector. “It spares no effort to develop the sector according to the highest standards, with the aim of making Dubai the preferred destination for people seeking healthcare both within and outside the country.”
He highlighted the Authority’s interest in creating partnerships with relevant institutions and stakeholders, both locally and internationally, noting that “the DHA prioritizes the strategic objectives of the Government of Dubai and the emirate’s aspirations to achieve a better future for the community and guarantee their well-being.” be”.
Smart services
DHA’s smart services on its platforms cover health tourism, health insurance, medical committee services, overseas treatment services, health offices, public health services, administrative support, health regulation services, medical education and services. research.
Dubai Health Authority
Image credit: supplied
The Authority provides 10 administrative and support services, including medical audit for “special parking permits for people of determination” in collaboration with the Roads and Transport Authority, in addition to the issuance of birth certificates, as well as health regulation services .
Healthcare regulation alone covers 30 services, ranging from submitting applications to add new facilities in healthcare facilities to initiating name changes for healthcare facilities.
In line with the Dubai Government’s digital transformation strategy, DHA has transformed all licensing services for healthcare professionals and facilities into automated services through the ‘Sheryan’ licensing system.
Additionally, the DHA launched the Dubai Health Experience (DXH) membership service, which aims to position Dubai as a leading destination for medical tourism by providing a wide range of medical specialties and high-quality healthcare services to a growing number. of foreign people seeking Treatment and care in the emirate.
Insurance claims
DHA’s digital health insurance portal currently serves more than 4 million people. During the first six months of 2023, the DHA processed about 20 million insurance claims, with an average of 109,000 claims daily. In addition, the number of medical prescriptions approved electronically reached around 9 million between January and June 2023.
Medical education and research
Also in the context of medical education and research, DHA offers a range of distinguished services including a wide range of educational programs, residency opportunities and specialized medical training in various disciplines. Additionally, such services open avenues for continuing professional development, research consulting, scientific conferences, and extensive training opportunities. To date, at least 60,000 healthcare professionals have benefited from medical education and research services in Dubai.
virtual care
In line with DHA’s commitment to staying at the forefront of technological advancements in healthcare delivery, it has introduced telemedicine or virtual healthcare services, adhering to the most rigorous clinical standards and guidelines for remote care. As of the beginning of 2023, a total of 129 healthcare centers offer telemedicine services. The number of remote medical consultations in 2022 reached approximately 293,000, an increase of 23 percent compared to 237,000 consultations in 2021, with satisfaction rates among patients and providers of 92 percent and 96 percent respectively.
Customer satisfaction
DHA also remains dedicated to providing advanced services and achieving the highest levels of customer satisfaction and happiness through its customer satisfaction centers. The Authority offers all its services through various smart channels including its official website, smart app and call center. It also routinely evaluates customer satisfaction through quarterly happiness studies. In particular, the customer satisfaction rate during the first half of 2023 reached 86 percent.
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