Dubai Courts’ ‘Digital Case File’ Initiative Wins Top Honors
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Dubai: Dubai Courts bagged first place in the prestigious ‘Digital Government’ award for GCC States in 2023 for its innovative and innovative ‘Digital Case Docket’ initiative.
The awards ceremony was held on the sidelines of the Digital Government Forum 2023 in Riyadh. The pioneering project marks another milestone in Dubai Courts’ first integrated technical litigation initiative, marking the beginning of a comprehensive digital transformation in the field of legal processes.
The ‘Digital File’ service stands out for its comprehensiveness and inclusion, serving various segments of society, including older people and people with special needs.
Pioneer
Additionally, it has successfully reduced user journey, complexities and service costs, leveraging cutting-edge technologies to ensure business continuity even in difficult times like the Covid-19 pandemic.
This achievement not only reinforces Dubai Courts’ position as pioneers in the field of digital judicial services, but also aligns perfectly with the visionary directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the United Arab Emirates and Ruler. from Dubai.
Dubai Courts is a pioneer by being the first to introduce an integrated technical project designed to facilitate access to justice for all court users. The implementation of an intelligent and interactive system enables fast and accurate litigation procedures, covering 10 operations ranging from filing applications and attaching documents to remote case discussion.
Gone are the days when users had to be physically present to register a case and issue notices, posing challenges in terms of time and cost.
Integrated system
Today, the digital service has evolved into an integrated system that covers registration, case management and remote sessions, significantly improving the user experience and amplifying the efficiency of judicial processes.
His Highness’s commitment to ensuring justice characterized by precision, speed and widespread accessibility is reflected in these notable achievements.
Taresh Al Mansouri, President of Dubai Courts, received the Digital Government Shield at the ceremony. The prestigious award was presented by Engineer Abdullah bin Amer Al Sawaha, Minister of Communications and Information Technology of Saudi Arabia, and Khaled Ali Salem Al Saneedi, Under-Secretary-General for Economic and Development Affairs of the GCC Secretariat.
Taresh Eid Al Mansouri, President of Dubai Courts, underlined the importance of the achievement, describing it as a proud addition to the department’s illustrious achievements, marking a revolutionary transformation in litigation processes.
The shift from traditional methods, which involve physical attendance and manual document entry, to an intelligent, interactive and integrated system that operates 24 hours a day is emblematic of this achievement, he added.
Al Mansouri emphasized that ‘the digital file’ transcends being simply a new technology and, in fact, embodies an advanced vision aimed at improving the experience of justice and facilitating easy access to it. This commitment, he noted, contributes significantly to the ongoing digital transformation of the judicial system, further solidifying Dubai Courts’ position as pioneers and leaders in this field.
Large user base
He also highlighted notable statistics reflecting the work of Dubai Courts over the past three years in this regard. The total number of applications soared to an impressive 2,408,188, accompanied by 344,329 remote litigation sessions during the same period. The latest data reveal that the digital files service has a user base of 389,259 people, including legal professionals and clients.
In particular, the service processed 139,432 smart payment orders, achieving a remarkable 100 percent service continuity rate over the three-year period. The widespread recognition of the effectiveness and distinction of the service is evident, making it a standout option within its field.
Integrating the system with other government systems improves its accessibility for both residents and visitors. Coordinated efforts to link and integrate with entities such as the Federal Identity and Citizenship Authority and Border Security further exemplify the service’s commitment to seamless processes.
This is particularly evident in the registration of cases and the creation of user accounts in Dubai courts, in line with judicial decisions that restrict freedoms, showing the broader impact of the service on the judicial landscape.
Al Mansouri emphasized that the ‘Digital Case File’, inaugurated in 2017 and completed in 2020, is a beacon of innovation, continually refined and improved based on improvement reports and the changing needs of its beneficiaries.
Dubai Courts’ achievements extend beyond the local landscape, securing second position in the list of top 10 global courts.
Award for the 10 best courts
This award was accompanied by the ‘Top10 Courts’ award in the application of technical solutions in judicial work, awarded at the eighth annual conference of the International Association for Court Administration (IACA), in collaboration with the American National Association for Court Administration of Courts in Washington. , C.C.
Dubai Courts won three awards at the 15th Stevie Awards, a globally recognized platform that celebrates innovation and institutional excellence.
Awards
In particular, in 2018, the institution won the award in the Customer Service – General Administration category at the Stevie Awards, demonstrating its notable achievements in customer satisfaction management, achieving the prestigious silver medal.
High satisfaction rate
Notably, Dubai Courts achieved an impressive user satisfaction rate of 97 percent in 2022, reflecting its strong commitment to providing high-quality and user-friendly services to the public.
The official website of Dubai Courts, together with the Smart Application System, serve as effective and secure channels for providing services, prioritizing user privacy as an integral part of the overall user experience.
Easy-to-use features
Critical aspects are highlighted, such as visibility of system status, alignment with real-world scenarios, and freedom of user movement.
The digital service places a strong emphasis on user-friendly features, focusing on minimal information requirements, reduced procedural steps and optimized storage and tracking processes. In terms of performance and impact, the service establishes numerous communication channels with beneficiaries.3f434b8f-7109-4f34-8e02-7fd8b1a37ca8
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