All about Dubai Municipality: apartments, services and more

Dubai Municipality, founded in 1954 by His Highness Sheikh Rashid Al Maktoum, is Dubai’s oldest government entity, responsible for overseeing various aspects of the city’s operations. His mandate includes managing daily operations that affect residents, visitors and businesses. With authority over 14 functional areas and more than 800 daily operations, Dubai Municipality offers more than 150 services through its two sectors, four agencies and 37 departments. Their focus ranges from improving public spaces such as parks and beaches to ensuring food security and conserving wildlife reserves. Overall, their mission is to improve the beauty, sustainability and liveability of Dubai on a daily basis.

The concise history of the municipality:

Established in 1954 with a modest workforce of seven employees, Dubai Municipality embarked on its journey to shape the urban landscape of the burgeoning city. In 1957, a fundamental decree formalized the structure of the municipal council, composed of 23 merchants and appointed elders, charged with overseeing urban planning and development initiatives. This fundamental step laid the foundation for Dubai Municipality’s pivotal role in the city’s growth.

In 1961, under the visionary leadership of Sheikh Rashid bin Saeed Al Maktoum, Dubai Municipality was granted independent authority through a decree, empowering it to create and implement policies autonomously. This marked an important milestone in the municipality’s evolution, enhancing its ability to address the changing needs of a rapidly expanding city.

Over the following decades, Dubai Municipality experienced exponential growth, paralleling the remarkable development of Dubai. In modern times, the municipality had a workforce of over 13,000 employees, operating in various departments and sectors. Embracing digitalization in 2001, the municipality launched e-government initiatives, revolutionizing service delivery and improving accessibility for both residents and businesses.

Throughout its history, Dubai Municipality has remained steadfast in its commitment to excellence, winning awards such as the United Nations Public Service Award 2006 and the Arab eContent Award 2005, underscoring its dedication to innovation and excellence in service.

Sectors and services of Dubai Municipality:

Planning, Infrastructure and Construction:

• Issuance of construction permits for construction projects.
• Planning and allocation of land for urban development.
• Management of drainage and irrigation systems.
• Provision of geospatial information for urban planning.

Business services:

• Approval of licenses for commercial activities and outdoor advertising.
• Carrying out product testing and laboratory analysis.
• Offering veterinary services for animal health and well-being.
• Administration of commercial and residential rates for municipal services.

Sustainability, Environment and Public Health:

• Provision of agricultural services for agriculture and crop management.
• Implementation of waste management initiatives for environmental conservation.
• Regulation of health and safety standards for public welfare.

Recreational Services:

• Maintenance and management of public parks for leisure activities.
• Supervision of beaches to guarantee safety and cleanliness.
• Monitoring wildlife sanctuaries for biodiversity conservation.

Public places managed by Dubai Municipality:

Markets:

• Exploitation of markets for commercial and commerce activities.
• Examples include the Dubai Downtown Fruit and Vegetable Market and the Traditional Market (Naif).

Heritage Places:

• Preservation and promotion of cultural heritage sites.
• It includes museums and heritage villages such as the DM Museum and Hatta Heritage Village.

Parks:

• Maintenance and development of recreational parks for public enjoyment.
• Examples include Safa Park and Zabeel Park.

Beaches:

• Management of public beaches for tourism and leisure.
• Notable beaches include Mamzar Beach and Jumeirah Beach.

Dubai Municipal Centers:

Al Manara Center:

• Located in the Al Manara area, Al Safa 2.
• Provides administrative services and support to residents.

Al Twar Center:

• Located in Al Twar area, Al Nahda Road.
• Provides accessible services to community members nearby.

Al Kifaf Center:

• Found near Al Jafiliya metro station.
• Provides convenient access to municipal services for residents.

Hatta Center:

• Located in Hatta area, Dubai Hatta Road.
• Serves the unique needs of the Hatta community and surrounding areas.

Dubai Municipality Recycling Centers:

• Manage 18 types of materials, including paper, plastic, metal, and e-waste.
• Operate 24/7 and use solar power and LED lighting fixtures for sustainability.

Contact information:

• You can contact Dubai Municipality directly via:
  • Telephone: +971 4 2215555
  • Call center: 800900
  • Website: www.dm.gov.ae
  • Social media channels: @dubaimunicipality

Dubai Municipality’s diverse services and commitment to innovation contribute significantly to the city’s development and sustainability.

Frequent questions

Q. What are the working hours of Dubai Municipality customer service centres?

A. Hatta Center:

Center working hours:

Saturday and Sunday: closed

Monday to Thursday: 7:30 a.m. to 3:30 p.m.

Friday: from 7:30 a.m. to 12:00 p.m.

Friday: First shift from 7:30 am to 12:00 pm, and Second shift from 2:30 am to 7:00 pm.

Center working hours:

Saturday: Closed

Sunday: from 8:00 a.m. to 5:00 p.m.

Monday to Thursday: from 7:30 a.m. to 8:00 p.m.

Friday: First shift from 7:30 am to 12:00 pm, and Second shift from 2:30 am to 7:00 pm.

Center working hours:

Saturday: from 8:30 a.m. to 6:00 p.m.

Sunday: from 7:30 a.m. to 2:00 p.m.

Monday to Thursday: from 7:30 a.m. to 8:00 p.m.

Center opening hours:

Saturday: Closed

Sunday: from 8:00 a.m. to 5:00 p.m.

Monday to Thursday: from 7:30 a.m. to 8:00 p.m.

Friday: First shift from 7:30 am to 12:00 pm, and Second shift from 2:30 am to 7:00 pm.

Dubai Municipality Working Hours:

Saturday and Sunday: closed

Monday to Thursday: 7:30 a.m. to 3:30 p.m.

Friday: from 7:30 a.m. to 12:00 p.m.

Q. How can I submit a suggestion or complaint about the services and tasks of Dubai Municipality?

TO. You can submit your suggestions and report any complaints, such as water leaks, littering around containers and general pest problems, as well as complaints about restaurants and others using:

• Using the Dubai Government’s unified Suggestions and Complaints System, which is available on the main page of our website
  • Dubai Municipality website: www.dm.gov.ae
  • Dubai Municipality Service Centers
  • Your social media channels
  • Email: info@dm.gov.ae
  • You can also visit the Dubai Municipality offices in person or call their toll-free number: 800 900 at any time (24/7).

They also welcome your creative ideas and suggestions on the tasks and services of Dubai Municipality, through:

• Using the Dubai Government’s Unified Suggestions and Complaints System, available on the home page of the Dubai Municipality website.
• Visit the Dubai Government’s unified Suggestion System on the Dubai Municipality website.
• Use the Mohammed Bin Rashid Smart Majlis system through this link.
• For more information about suggestions and complaints, you can visit the suggestions and complaints page on their website.

Q. How can I receive electronic services from Dubai Municipality?

TO. You can obtain all its services by visiting the Dubai Municipality website www.dm.gov.ae and checking the procedures, service channels and working hours.

• You can browse services that do not require username and password without registering
• You must be registered as a natural person or company, if the service requires it, then:
  • Enter your username and password to view the related services, after verifying your data
  • Select the required service link to open the page
• You can request some services at the customer service centers in Al Tawar, Manara, Al-Kafaf and Hatta.
• For more information, call toll-free 800 900.

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