Dubai opens ‘hotline’ for children to interact with immigration officials

The Children’s ‘Hotline’ emerged from the children’s passport control counters in all terminals at Dubai International Airport.

Children are generally curious and deserve all the right information. This is the reason why General Directorate of Residence and Foreign Affairs (GDRFA) in Dubai recently added an option where children between the ages of 7 and 12 can interact with immigration officials to its call center services menu.

They can ask questions about visas, passport renewal and travel procedures. Can they travel alone? – or what places to visit in the city.

“Interacting with children will also help us capture their ideas – how we can improve our services further.”

saying Lieutenant Colonel Khalil I. Mohamed, head of the client welfare section of the GDRFA, The addition of the children’s ‘hotline’ was an offshoot of the children’s passport control counters in all terminals at Dubai International Airport (DXB).

Both the call center service and dedicated passport control aim to improve the travel experience and journey of young passengers. At the airport, children have the possibility of stamping their passports and the call center service will give them information before traveling, he noted. Lieutenant Colonel Mohamed.

24/7 call center

The special calling service is available both in the UAE and abroad. Children can call the same free Amer call center at 8005111 (if within the UAE) and +971 4 313-9999 (outside the country).

Lieutenant Colonel Mohamed insured any GDRFA The staff who will answer the call are capable of interacting with the young people who call.

“We have even made it attractive for children to interact with us by using a welcoming, pleasant and melodious voice message.”

he added. The menu number is 3 if the chosen language is English, while it is 4 for the Arabic language.

Other GDRFA official clarified that the special service is for children to interact with immigration officials

“and not for parents to call the GDRFA and ask about their children’s visa status.”

“They (parents) can use the usual Amer call center which is open 24/7.”

noted Lieutenant Colonel Salem M. Bin Ali, Director of the Customer Satisfaction Department of the GDRFA

Meanwhile, officials noted an increase of about 240,000 online transactions, including calls, made by GDRFA in 2023 compared to 2022.

Total online participation by GDRFA Last year it stood at 1,613,798, compared to 1,375,610 the previous year. The GDRFA noted that more residents and visitors are now using the more convenient video call or Amer Virtual Service.

News Source: Khaleej Times

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